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SIAMIT NETWORKING THAILAND

The digital companion to our physical Smileys gives you a seamless way to cover your online and in-location touch points. Measure customer satisfaction before, during, and after purchase.

It’s not just physical or digital – it’s omnichannel

Over 70% of consumers use multiple channels during their buying journey, and companies that focus on omnichannel customer engagement retain nearly 90% of their customers. Are you sure your digital and physical experiences match?

Align your omnichannel customer experience by including Smiley Digital to your use of our Smiley Touch and Smiley Terminal products.

Complete view of customer experience

Identify differences in your online and in-location customer satisfaction to develop your services and ensure a consistent customer experience across channels. Here’s what makes our Smiley Digital unique:

Feedback at scale

Our familiar Smiley feedback buttons give you continuous, in-the-moment feedback that you can act on.

Feedback at scale

Our familiar Smiley feedback buttons give you continuous, in-the-moment feedback that you can act on.

Feedback at scale

Our familiar Smiley feedback buttons give you continuous, in-the-moment feedback that you can act on.

Comes with Analytics

Smiley Digital includes our easy-to-useAnalytics software that gives you an instant overview at your service performance, and the ability to dig deeper into the insights across your digital and physical touch points.

Get a continuous flow of learnings on your performance that your team can easily follow and apply.

Try our Smileys out!

Curious how they work? Take them for a test drive.

Get started

HappyOrNot provides customer feedback insights as a service based on subscription. We offer value-based expertise and consultancy to ensure you get the right solution fit for your unique needs. Collect high-volume, relevant feedback and make data-driven decisions!

Essentials – Quick pulse of customer feedback

Essentials is our basic package to measure customer satisfaction in high-traffic locations. It provides:

  • Continuous high-volume feedback
  • Instant pulse of customer satisfaction
  • Trending data on service performance

Product type: Smiley Terminal

Professional – Full insights on customer experience

Professional is our premium package that unlocks the full insights of the customer experience. It provides::

  • In-depth insight into your customers and their behaviors
  • High-volume feedback combined with rich data
  • Real-time collaboration & alerts

Product types: All Smiley products

Managed – Professional package + services top-up

Our Managed package includes everything from our Professional package continuous value-added services of an assigned team of experts.

  • Keep up with changing business needs
  • Full account management and maintenance
  • Easily scale as you grow